We have a 14 day returns policy which means you have 14 days to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel.
Items returned without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can evaluate the problem and resolve it.
Some types of items cannot be returned, such as customized products (such as special orders or customized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
The quickest way to ensure you get what you want is to return the item in your possession and, once the return is accepted, make a separate purchase for the new item.
We will inform you as soon as we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post your refund as well.